Data We Collect
We collect contact details and service-related information when you submit forms or book services.
- Identity: name, address, service location
- Contact: email, phone, preferred contact method
- Service details: appliance type, chimney condition, photos you upload
- Usage data: device/browser info, pages viewed, approximate location (city/province)
- Consent records: timestamps, preferences for communications and cookies
We collect data directly from you and via automated technologies (see Cookies).
How We Use Data
We use data to deliver services, provide quotes, and improve site performance.
- Provide quotes, schedule appointments, and complete service visits
- Respond to support requests and safety inquiries
- Send service reminders and maintenance tips with your consent
- Analyze traffic to enhance reliability, security, and accessibility
- Meet legal obligations under Canadian consumer and safety laws
We retain personal information only as long as necessary for the purposes above, or as required by law.
Your Rights
Canadian users may request access, corrections, or deletion of their data subject to legal obligations.
- Access: request a copy of personal information we hold
- Correction: update inaccurate or incomplete information
- Deletion: request erasure where permitted by law
- Portability: obtain data in a commonly used format
- Consent: withdraw consent at any time without affecting prior processing
We respond to verified requests within 30 days as required by PIPEDA, and may ask for proof of identity.
Contact
Email: [email protected] • Phone: +1 (604) 256-8043
Mailing: 600 Granville St, Suite 1200, Vancouver, BC V6C 3J4, Canada
- To exercise rights, include your name, contact info, and request details
- If you have unresolved concerns, you may contact the Office of the Privacy Commissioner of Canada